Terms of service

Scope and definitions

These Terms of service form the basis for all contractual and non-contractual relationships between SARAH BOUNAB and its customers. These Terms of service shall apply exclusively. Any customer terms and conditions that may conflict with or deviate from these Terms of service shall not be recognised as valid unless SARAH BOUNAB has expressly agreed to them in advance. The purchase of products offered on the www.sarahbounab.com website (hereinafter the "Site") is in its entirety subject to these general Terms of service of the site (hereinafter the "Termsof service"). Any reference to "we" or "us" in these Terms of service means SARAH BOUNAB and any reference to "you" or "your" means you, as a user of the website. SARAH BOUNAB may update these Terms of service at any time. The Terms of service in effect at the time of the conclusion of the sales contract shall be binding on the customer. In addition, each time a product is purchased on the site, the customer will be asked to confirm acceptance of these Terms of service before checkout. These Terms of service can therefore be viewed when the customer is asked to confirm acceptance before checkout. These Terms of service apply whenever you access the sarahbounab.com online store or place orders to purchase product(s) displayed on the website. Please read these Terms of service carefully before using the website and placing your order. By accessing any part of the website or ordering products from the website, you agree to be bound by these Terms of service. We recommend that you retain a copy of these Terms of service for future reference.

Placing an order

First, when using sarahbounab.com website and/or placing an order on sarahbounab.com website you confirm that you have read our Terms of service and that you accept them. So please make sure that you have read and understood the Terms of service before you place an order. Please note that items in your cart are not reserved, they may be purchased by other customers unless you have succeed the payment of the order at checkout and received an order confirmation. The customer who wishes to place an order must follow the following procedure: choice of product, verification of the content of the customer's selection, verification of the customer's order, the total price, the delivery and invoicing addresses while retaining the possibility of deleting a product or modifying the invoicing and delivery address. The customer validates the delivery and payment method, acknowledgement of receipt of the order. The Customer is advised to keep and print this document, which is the official proof of the order. The order is then registered and processed by SARAH BOUNAB. Any order placed implies acceptance of the prices and descriptions of the products available for sale.

Availability of products

SARAH BOUNAB strives to post accurate, real-time stock availability information on the site. SARAH BOUNAB nevertheless does not guarantee that all items included in the online web shop are in stock at the time of your order. Errors or changes may exceptionally occur, especially in the case of simultaneous orders of the same product by several customers. In the event of a backorder, SARAH BOUNAB will contact you shortly. SARAH BOUNAB shall not be liable for any shortage of stock or unavailability of products for orders not yet accepted by SARAH BOUNAB. In order to ensure a better quality of service and availability of its products to all customers of the site, SARAH BOUNAB reserves the right to limit the quantity of products that can be purchased by a customer.


The prices of the products are indicated in Swiss Francs(CHF), excluding all taxes and excluding any customs duties for orders outside Switzerland, which remain the responsibility of the customer. SARAH BOUNAB reserves the right to modify at any time and without notice the prices of the products offered on the site. The products are invoiced on the basis of the prices displayed on the site at the time the order is placed, subject to availability of the products ordered at that time.


Products from our shop may occasionally be available for pre-order only. This means that you can buy these items so that they are reserved for you when we have them in stock again. Delivery times for pre-order products are always estimates: many external factors, beyond our control, may delay the availability of our new productions and therefore delivery times cannot be fixed or guaranteed. However, if a new delivery time is announced and is no longer convenient for you, we will, upon your request, generate a credit note or refund your entire order at no additional cost.

Use of a promotional code

When we offer them as part of one-time offers, using a promotional code is simple and straight forward: just enter your promotional code at checkout. Please note that codes are case sensitive. If your promotional code is valid, your deduction will be displayed in the payment summary. Only one promotional code is accepted per order. A promotional code cannot be retroactively applied to orders already placed. Please also note that we reserve the right to cancel orders if an unauthorized promotional code is used.

Use of different payment methods

Currently, we only accept one payment method per order.

Contract conclusion

Once finalized, your order constitutes an acceptance of our offer, which means that you confirm that you wish to purchase our products as described on the website, that you accept the price offered and that you acknowledge that the placing of this order implies an obligation to pay on your part. Consequently, when you confirm your order, you agree to be bound to our company by a sales contract, subject to the availability of the products and the validation of your payment. We are only obliged to deliver available items in our stocks. If not, you will be contacted immediately by our customer service who will detail the available options. In addition, the risk of loss or deterioration of the goods is transferred to the buyer at the time of the deposit of the goods to the responsible company for the execution of the shipment.

Language of the contract

The contract will be concluded in English only, regardless of the language of the customer's browser or system.

Order confirmation

Before proceeding to payment you will be able to review your order, check the total price of your order, verify the information you have submitted and correct any input errors before confirming your purchase. Once your order is placed, we will send you an e-mail to the e-mail address you provided, confirming your order and detailing the product(s) ordered, payment and delivery details. Please note that the confirmation e-mail is only an acknowledgement that we have received your order, it is not an acceptance of the order. We reserve the right to reject orders from any customer with whom we are currently in dispute regarding a previous order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a history of fraudulent orders. When we send you a shipping confirmation for your product(s), we will include an electronic invoice for your order. Please note that we do not issue paper invoices.

Order tracking

A carrier tracking number is communicated to the customer when the order is validated. If the customer wishes to obtain information concerning the tracking of his order, he can connect to the website of the carrier chosen by SARAH BOUNAB and directly follow the progress of his parcel.

Order cancellation

You may choose to cancel your order within fourteen (14) calendar days of receipt of your items. If you choose this option, we will refund the full price of the returned items in accordance with our return policy. To cancel your purchase, you must clearly inform us of your decision to cancel your contract by contacting us.

Customer information

When you register or make purchases on this website, you will be asked to provide certain information such as your name, telephone number and e-mail address. You will also be asked to provide details of a valid credit or debit card that you are legally entitled to use. We reserve the right to request additional proof of billing where we deem it necessary. You warrant that all information you provide to us at any time is true, accurate and complete. All personal information you provide when using the website will be used in accordance with our Privacy policy and applicable law. By placing an order on this Website, you warrant that you are at least eighteen (18) years old.

Customer account

To make it easier for you to order products when using the website, we offer you the possibility to create a personal account. If you take advantage of this option, all personal data you provide during the registration process will be stored in our customer database and will not need to be entered for each new order. To register, you will need to complete the online registration form by providing us with the following information: your first name, last name, eventually company name and VAT ID, phone number, address, email address and, if applicable, an alternate shipping address. We will use the data in accordance with our Privacy statement. Please ensure that the information you provide is accurate and complete and inform us of any changes. Upon registering for a personal account, your email address will serve as your account ID. You shall keep your login and password confidential at all times and not disclose them to any third party. You shall comply with all of our security instructions and recommendations. You shall also immediately notify us if you learn or suspect that your account is being used in an unauthorized manner, or if your account is made available to a third party. Without prejudice to our other rights and remedies, we shall be entitled, subject to prior notification by email, to suspend your access to the website without liability to you, if in our opinion such action is necessary to prevent breaches of the security of our website. You will be liable for any misuse of your user ID and password, except in the case of loss or theft of your user ID and password provided, that you notify us immediately. You do not need to register online to visit the website or purchase products. However, by registering and creating your account you will be able to take full advantage of our website. Not only will shopping be easier, but your entire experience on our site will become more personalized. By creating an account, you can also maintain an address book, view your order history, and edit billing or shipping information.


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Sarah Bounab
c/o Pulse Incubateur Hes
Rue de Lyon, 22
1201 Genève

Ownership of website content

All content presented on this website including, but not limited to, text, designs, graphics, logos, icons, images, movies, audio clips, downloads, interfaces, code and software (the "website content") is owned by or licensed to SARAH BOUNAB or its affiliates, and is protected by copyright, trademark, and other applicable laws. Your use of this website does not grant you any intellectual property or other rights in the content of the website, except for the limited rights of use granted to you under these Terms of service. All trademarks, logos, service marks and trade names displayed on this website are registered trademarks of SARAH BOUNAB, its respective affiliates or content providers, or other third parties. All such trademarks, logos and service marks are the property of their respective owners. Nothing contained on this website should be construed as granting any license or right to use any logo, trademark or service mark displayed on the website without the prior written permission of the owner, SARAH BOUNAB.

Your use of the website

Any manipulation of our platform in order to obtain payments, deliveries or other benefits by fraud on the disadvantage of SARAH BOUNAB will result in legal consequences, removal of access to the platform and the registration of the concerned IP on our blacklist. We reserve the right to delete customer accounts, give a warning or dismiss members violating the provisions stipulated in our Terms of service. We are also not obliged to accept customers registrations or orders from a registered customer or a visitor account. You may not use this website or the content of the website for any commercial purpose. You may not use any contact information provided on the website for any unauthorized purpose, including marketing. You agree not to interrupt or attempt to interrupt the operation of the website in any way, including through the use of any hardware or software intended to damage or disrupt the proper working of this website or to intercept any data (including personal information) transmitted via the website. SARAH BOUNAB reserves the right to limit or terminate access to or use of the website or any feature at any time without notice for violations of the Terms of Service. Termination or limitation of access or use will not waive or affect any other rights or remedies to which SARAH BOUNAB is entitled by law.
You shall not use this website to upload, distribute or otherwise publish any content that:
-infringes the rights of third parties, including, but not limited to, their intellectual property rights
-violates any applicable local, national or international law or regulation
-is fraudulent or has a fraudulent intent or consequence
-is contrary to public policy and/or accepted moral standards, including, but not limited to: explicit sexual or pornographic images
-obscene or offensive messages; material that is defamatory to any person or in violation of his or her rights of privacy or publicity
-material that is dangerous to minors; material that may incite crime or misdemeanor; material that incites discrimination based on race, gender, religion, nationality, disability, sexual orientation or age
-material that incites hacking or any other criminal offense
-any material that is likely to harass, antagonize, embarrass, alarm or cause distress to any person, or any material that misrepresents your identity or the identity of another person (including by submitting material that is intended to create the impression that it originated with SARAH BOUNAB or any other person)
-contains, among other things and without limitation, viruses, Trojan horses, worms, time bombs, keyloggers, spyware, adware or other similar computer programs or code designed to adversely affect the proper working of the Website or any computer software or hardware
-acts contrary to the interests of SARAH BOUNAB, including without limitation, modifying, damaging or overloading the Website
-is contrary to the reasonable use of the Website (for example, by repeatedly submitting the same materials)
-encourages any commercial activity, for example, by sending promotional or advertising messages or spam.


We reserve the right to make changes to our website and these Terms of service at any time. Your use of the website and your orders will be subject to the Terms of service in effect at the time of your use of the website or your order for products, unless a change to these Terms of service is required by law or governmental authority. However, we recommend that you check the latest version of these Terms of service regularly whenever you place a new order. The website is provided to you as is. In particular, we do not guarantee that the website will be available without interruption 24 hours a day and in a fully operational manner. For example, access to the website may be interrupted without notice in the event of technical problems or for maintenance purposes. SARAH BOUNAB cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. SARAH BOUNAB may, at any time, amend the content of the site. Although SARAH BOUNAB strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, our Customer Service will contact you promptly in order to refund you the difference due to you or to proceed to the payment of what is due to us. SARAH BOUNAB, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. SARAH BOUNAB cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. SARAH BOUNAB cannot guarantee problem-free, uninterrupted, and secure access to the site.

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