SARAH BOUNAB respects your concerns about privacy and recognizes the importance of transparency with respect to the personal data we collect about you. Therefore SARAH BOUNAB informs you that personal data for which it is responsible are processed in the sense of the EU General Data Protection Regulation(RGPD).
Personal data collected
When we collect them
We may collect your personal information when you visit the website, log in or create a customer account on the website, place an order on the website, return your order, subscribe to the newsletter, send a complaint, ask a question or send us feedback, communicate your personal information to us on the website or by any other means, interact with us through our official social networks.
Duration of retention of personal data
In accordance with the legal requirements imposed by the Law and the RGPD Regulation, SARAH BOUNAB only keeps users' personal data for the time reasonably necessary to fulfill the purposes for which they are processed.
Reason for collecting personal data
On the basis of the contract that binds us, of a legal obligation, of our legitimate interest or after having obtained your consent, we are led to process your personal data to satisfy the following purposes: fulfillment of orders placed on the website, management of customer relations, account creation, order tracking, product returns and refunds, management of payment transactions and issuance of an invoice, fight against fraud, management of delivery operations, management of complaints or questions related to products or our brand, management and improvement of the customer account in particular by proposing new functionalities or new services, statistics, analysis, selection and segmentation of customers in order to improve customer knowledge, development and improvement of the website, management of requests related to the exercise of your rights, sending targeted commercial offers concerning existing or new products and services by electronic means, measurement of the website traffic.
Protection of personal data
Protecting the privacy of our customers is a priority for us. We do not share any personal information about our customers to third parties, except the data necessary for the proper execution of your order (eg.transmitting data to a freight forwarder for delivery). Your information (such as personal data, shopping cart, etc) are stored on our provider's servers. This data is treated with utmost confidentiality.
Your rights concerning your personal data
In accordance with the applicable regulations, you have the right to exercise the following rights: the right to access your data, the right to rectify and delete your data, the right to limit the processing of your data, the right to object to the processing of your data. In order to exercise these rights, you can contact our Customer Service at any time or use the form provided for this purpose at the bottom of the home page of the site.
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