Privacy policy

RGPD

SARAH BOUNAB respects your concerns about privacy and recognizes the importance of transparency with respect to the personal data we collect about you. Therefore SARAH BOUNAB informs you that personal data for which it is responsible are processed in the sense of the EU General Data Protection Regulation(RGPD).

Personal data collected

The term "Personal Data" means any information about you that makes you directly or indirectly personally identifiable. The use of the website, access to some of its sections and/or any request for information or services from users of the website may involve the communication of personal data. This Privacy Policy is intended to enable users to know, even before accessing the various sections of the site and communicating their personal data, how SARAH BOUNAB treats the personal data of site users. SARAH BOUNAB is committed to ensuring that users' personal data is treated securely and confidentially and takes appropriate measures to prevent the loss, misuse, alteration and deletion of such personal data. SARAH BOUNAB also collects certain personal data from users in order to recognize them and to offer them an optimal, high-quality and personalized user experience. This collection also allows us to correct any errors on the site. Thus, we collect your first and last name, postal address and telephone number, email address, possibly credit card numbers collected during your order and processed by our bank service provider in charge of managing payments, login and password, correspondence by email or via social networks, any telephone exchanges with customer service, as well as any other data allowing the monitoring of the commercial relationship, cookies and other tracers including the data mentioned under the article "Cookies Usage" that allows your identification and that you make available to us at any time.

When we collect them

We may collect your personal information when you visit the website, log in or create a customer account on the website, place an order on the website, return your order, subscribe to the newsletter, send a complaint, ask a question or send us feedback, communicate your personal information to us on the website or by any other means, interact with us through our official social networks.

Duration of retention of personal data

In accordance with the legal requirements imposed by the Law and the RGPD Regulation, SARAH BOUNAB only keeps users' personal data for the time reasonably necessary to fulfill the purposes for which they are processed.

Reason for collecting personal data

On the basis of the contract that binds us, of a legal obligation, of our legitimate interest or after having obtained your consent, we are led to process your personal data to satisfy the following purposes: fulfillment of orders placed on the website, management of customer relations, account creation, order tracking, product returns and refunds, management of payment transactions and issuance of an invoice, fight against fraud, management of delivery operations, management of complaints or questions related to products or our brand, management and improvement of the customer account in particular by proposing new functionalities or new services, statistics, analysis, selection and segmentation of customers in order to improve customer knowledge, development and improvement of the website, management of requests related to the exercise of your rights, sending targeted commercial offers concerning existing or new products and services by electronic means, measurement of the website traffic.

Protection of personal data

Protecting the privacy of our customers is a priority for us. We do not share any personal information about our customers to third parties, except the data necessary for the proper execution of your order (eg.transmitting data to a freight forwarder for delivery). Your information (such as personal data, shopping cart, etc) are stored on our provider's servers. This data is treated with utmost confidentiality.

Your rights concerning your personal data

In accordance with the applicable regulations, you have the right to exercise the following rights: the right to access your data, the right to rectify and delete your data, the right to limit the processing of your data, the right to object to the processing of your data. In order to exercise these rights, you can contact our Customer Service at any time or use the form provided for this purpose at the bottom of the home page of the site.

Cookies Usage

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, however, we would like to point out that some functions of the website may not, or may no longer function properly if you deactivate cookies in your browser. Cookies are text files containing small amounts of information that can be placed on your browser, computer or computer terminal when you visit certain websites to collect and track relevant data. Cookies can be used, for example, to remember which pages you have visited, how long you have spent on each page, or what is in your shopping cart. They may take the form of session cookies (meaning that they will be deleted from your computer or computer terminal after you leave the Website) or permanent cookies (meaning that they will remain on your computer or computer terminal until you delete them or they expire). Performance and analytical cookies collect general data about how our website is used. Examples of uses of performance and analytical cookies include: recording the number of visitors who come to our website, identifying errors that may occur during your browsing experience, measuring the effectiveness of our advertisements, for example by checking which websites visitors to the website came from. These cookies allow us to generate reports and usage statistics about how visitors use our website and to improve the user experience and quality of our website. This cookie notice sets out what you should know about the cookies and similar technologies we use on the website you are visiting and why we use them. Any changes to this cookie notice will be posted here and notified to you, if applicable, by a cookie banner. By continuing to use the website, you indicate your acceptance of all such changes. If you do not agree to the use of cookies, please disable them. You can manage cookies by adjusting the settings on your web browser. If you decide to change your settings and disable cookies, you may not be able to take full advantage of all the features of our website. For example, if you disable or refuse to accept cookies that are strictly necessary, you may not be able to make any purchases on the website.

Changes to the Privacy Policy

SARAH BOUNAB reserves the right to modify this Privacy Policy in order to comply with the obligations set forth in the legislation protecting privacy or in order to adapt it to its practices. Therefore, the user is invited to consult it regularly in order to be aware of any changes and adaptations.

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